IT Director, Cardiff and Vale University Health Board
Cardiff and Vale have recently purchased the Patients Know Best patient portal (PKB). PKB is licensed such that any patient of Cardiff and Vale UHB secondary and tertiary services can use it. Primary care is licensed separately, and that cost is under consideration.
PKB is presented as a website, accessible from any patient devices that feature one of the common internet browsers (PC, laptop, tablet, phone) and is responsive, even where there is a low signal strength.
PKB addresses a number of our strategic priorities. We are committed to “Information for You” and as such, PKB will provide patients with access to as much of their clinical data as possible. This will include (past and current) diagnosis, meds, care plans, live results, appointments, letters, images, reports. This should mean that patients will genuinely want to use PKB and positively support patient sign-up rates.
There are also a number of operational gain that PKB will facilitate:
· Empower the Person. Through various functionality, including online care plans that can be shared with the patient’s care network, support the patients in taking an increased ownership and role in their care.
· Facilitate significant elements of service redesign. Including community-based services. Self-reporting, for instance, will enable a significant reduction in outpatient attendance. The capacity freed up in outpatients can be directed to further improvements such as early, supported discharge, with an open ticket back to the ward if becomes necessary.
· Facilitate operational savings (time/resource/cost). Very similar activity within Sussex & Surrey IBD process, reduced priority admission waiting time from 6 weeks to 1 week.
Reduced admissions (average 5 day stay) by 90% and reduced surgery by 80%. Cheaper medications were also utilised as condition did not reach the same level of severity.
· Home First. In addition to early supported discharge, PKB will facilitate the use of online questions and telephone/video conferencing to reduce the need for patients to attend site.
· Outcomes that matter to people. Trials within CAV Audiology have demonstrated that when patients are able to complete pre-clinic questionnaires at home, in their own time, the response are much more meaningful and hence enable improved focus on the required care and support.
By facilitating a fully informed consent, patients are able to fully understand post treatment impact and actively make a decision on the pathway that suits their needs. This significantly reduced DNAs at the outset of treatment and at the latter stages, when patients fully realise the pending impact on an impending procedure.
· Reducing health inequalities. ENT and Audiology have demonstrated that the time saved via unnecessary appointments and improved processes has allowed specialist nurses to target those, often elderly and isolated patients, which have disengaged from their services. PKB also enables patients to delegate access to their records within PKB to their circle of care, thus enabling increased support, through better informed carers - who can see appointments, care plans, letters, meds, help to self-report etc.
· Compliance. ENT and Audiology have confirmed that issuing compliance related questionnaires and surveys via PKB has resulted in a significantly higher return rate.
· Prehabilitation. PKB can automatically receive and display data from smartwatches and related apps, in order to, with the patients’ permission, track exercise, diet and sleep, as part of prehabilitation programme or just general wellbeing.
· Provide cashable savings (letters). Letters to patients will be accessible within PKB, rather than via traditional postage. This is much cheaper than current methods. Even if a patient does not open a letter, it can be rerouted to an outsourced provider, which will send a paper letter cheaper than can be produced internally within CAV.
There are many other benefits, specific to each specialty.
Initial rollouts will include Gastro, ENT and Audiology. ENT and Audiology already have PKB but, now that we have purchased a full license, we will now be integrating PKB with UHB and NWIS systems to full enable the above benefits.
Whilst we await the completion of the integration work, we are also launching PKB for the national Talipes service. This will launch during May 2019, before integration is available but will provide a significant improvement over the current paper-based data collection process
Whilst we await the completion of the integration work, we are also developing PKB for the Cardiff and Vale Talipes service. This is for parents whose children have congenital talipes equinovarus. The aim is to empower parents via information and support. They will have an electronic version of the talipes passport, a library of resources including top tips, and the opportunity to support each other.
Guest blogger Dr Sandheeah Ramdeny
Over The Wall, is an amazing activity camp which is free for children, teenagers and family who are living with serious health challenges. It is a national charity which provide support to kids who are faced with seious health challenges through transformational residential camps across the UK. There are different camps which take place at different times of the year some of the camps focused mainly on the kids living with serious health problems some on the siblings and some on the families. These kids who lives with their health problems are mostly affected by their illness and are unable to participate in fun activities normally enjoyed by their friends and peers. Consequently, these kids then have a reduced self-esteem and self-confidence which can negatively impact on their growth and their development.
The main purpose of Over the Wall, is to tackle these issues to allow a transformational change to occur in a safe environment with medical professionals being around to provide the medical care that they need so that the campers return with a new sense of their abilities and ambitions and improved self-confidence.
I choose to take part in the health challenge camp which was mainly focused on the kids with serious health challenges which took place in Strathallan, a really nice boarding school located in Perth, Scotland with breath taking landscapes. The medical team were named the ‘Beach Patrol’, which consisted of 5 paediatric Spr, on GP, one paramedic, two nurses. The camp lasted for a week and the first few days were mainly centred around simulation scenarios to deal with the different cases which could arise whilst in camp as well as becoming familiar with the medical condition of the campers and to learn about their individual management plan. There were around 60 campers with a wide range of medical condition ranging from Type 1 diabetic, ALL, sickle cell disease, cerebral palsy, medical condition requiring bowel washout, Haemophilla, Marfan syndrome, Noonan’s syndrome, DiGeorge syndrome, kids with heart failure, patients on daily chemotherapy. Our normal day would start at 07 30 am in the morning and end around 2230 with 2 of us taking turns to do a night shift to provide cover each night. As the medical team, we were involved in giving the campers their medication before breakfast, during lunch and dinner time and accompanying the campers whilst they were carrying out their activities such as ensuring the young Type 1 diabetic would have their blood sugar level monitored and insulin administered accordingly. Each one of us would be closely attached to a camper who could potentially become sick so that we would be able to keep a close eye on them and we would accompany them to all the activities.
Most of the activities were based on the campus of the boarding school. For instance, each day would have activities planned such as archery, music, drama, swimming, arts and crafts. These activities would be focused to allow them to realise their potential and us trying to make them believe in themselves and go beyond what they can do. The evenings were based mainly on Talent night where the campers would do an interesting act, play, dance or music to demonstrate each of their talent.
There was one day, when the whole team went to Edinburgh to go to the international climbing arena. This was an excellent opportunity to allow campers to reach beyond their capabilities. For instance, on the camper in my group, a lovely 8 year old girl, who was afraid of heights and did not want to attempt any climbing. However, when she saw the other kids having so much fun and me being by her side telling her that I would be here and she could just attempt to climb and that she didn’t have to go too far. She was initially reluctant but the finally agreed. When she started climbing., she realised that she wasn’t scared anymore and was able to climb. When she got down, she was very emotional as she was now able to do something that she could not do. She said that she would never forget this experience.
Some of the statements of the campers from Over The Wall, “It is no exaggeration to say that my experience with OTW was on the best weeks of my life. It Is true what they say.”
To me, I do believe that Over The Wall provides an amazing opportunity to allow seriously ill children to go beyond the boundaries of their illness and have a positive impact for the rest of their life.
For more information go to www.otw.org.uk
Wednesday 29th November 2017
Summary Newsletter and Projects Information
By Chris Course
The Welsh Research and Eduction Network (WREN) Autumn Study Day took place at the Princess of Wales Hospital, Bridgend on 29th November 2017. We had a really good turnout with lots of trainees keen to learn more about research, aided by the morning educational sessions (see further information below). Following this, there were updates on the current WREN project portfolio, with completed projects on audiology follow-up after meningitis being presented by Fiona Astill, and Siwan Lloyd presenting her work on the referral process for developmental delay. Qumrun Nahar presented her preliminary work on the use of botox for spasticity in Pembrokeshire, with plans to expand the project to other health boards in Wales. Full details of the project results will be published on our website shortly. With one large-scale project still ongoing, and two more planned for the start of 2018, there’s still lots going on within the network to get involved with!
Additionally, the new WREN Blog (www.wrenpaediatrics.com/blog) was launched last month, and is being edited by Rebecca Broomfield and Annabel Greenwood. They will be publishing on the first of each month on a range topics, including conference reports, critical appraisal and current research happening in Wales now. They are looking for contributors too, so if you have something to share or a topic you’d love to write about, please get in touch.
Details of the WREN projects and their project leads, with contact details, are below. We will be disseminating these projects amongst the units, but if you would like to get involved in any of the projects in WREN’s current portfolio, please contact the project leads (details below). If you have an idea for a project you would like to develop with WREN’s help, please contact either myself or Siwan Lloyd via our website or using the details at the top of this newsletter.
The next WREN study day is planned for May 2018 (confirmed date to follow), and we hope that you will be able to join us for another stimulating and thought-provoking study day, building on from the success of the last!
The morning educational sessions were focussed on the importance of good research practice, with Health and Care Research Wales coming to give an update on Good Clinical Practice (GCP) for paediatrics. The added complexities of research for the paediatric population were highlighted, as well as the robust nature of research methodology to ensure valid results. The workshop received excellent feedback, and all attendees received a certificate for their portfolios.
This was followed by Kate Burke and David Gallagher coming to share their experiences of taking time out from clinical training to undertake a PhD. The highs and the lows of their journeys were illuminating, and their varied experiences of the opportunities on offer, like experiencing a European neonatal units way of working, plus the ability to develop new lab skills, demonstrated the gains to be had. The realities of thesis writing were made plain though, so there’s always a flip-side!
Thanks to our our speakers for an excellent morning educational session.
Project Title: ‘Antibiotic use on the post-natal wards.’
Project Lead: Zoe Howard, ST5 Royal Glamorgan email@example.com (and Annabel Greenwood ST3, UHW firstname.lastname@example.org and Chris Course, ST4 UHW)
Description: NICE guidance on the management of suspected early-onset neonatal sepsis has existed for several years, however management appears to vary across units throughout Wales. A prospective audit of infants started on antibiotics for suspected sepsis post-delivery is underway for units across Wales. A comparison of local unit guidelines across Wales is also a part of this project. This project has so far completed 4 months of data collection, and is planning on completing a further two months before starting data analysis. So far data on more than 200 infants has been gathered.
Project Title: ‘Head injuries on the postnatal wards’
Project Lead: Siwan Lloyd, ST3 Noah's Ark Children's Hospital for Wales email@example.com
Description: A pilot study at UHW has demonstrated that infants being accidentally dropped on the postnatal ward is not an uncommon occurrence, however their management and level of investigation following injury was very variable. Following on from this, an all Wales study is planned to determine the incidence, risk factors and management used, with the aim of producing a best practice guideline for these infants and their parents.
Project Title: ‘Re-audit of the Management of Respiratory Distress Syndrome in Preterm Infants’
Project Lead: Chris Course, ST4 Noah's Ark Children's Hospital for Wales firstname.lastname@example.org
Description: Following the initial audit in 2014/2015 by WREN, a Wales Neonatal Network guideline was introduced for the Management of RDS in Preterm Infants in June 2016. The re-audit is planned to commence in March 2018 and will run for six months to assess how the new national guideline has affected patient care.
Welcome to our new WREN Blog, we’re glad you found us!
As an initial post we thought we would introduce ourselves, outline what we are aiming to achieve, what you can expect from us and what we want from you.
We are Welsh Paediatric Trainees with a passion for research and education. Annabel is an ST3 trainee currently based in Paediatric Nephrology at UHW. She has a keen interest in Neonatalogy and Acute Paediatrics, as well as engaging in teaching and QI. Rebecca is an ST5 trainee with an interest in Emergency Paediatrics. She is currently taking a year out of program to undertake a Clinical Leadership Fellowship. She has an interest in mindfulness and resilience, and lives at home with her husband and 2 young children in South Wales
We have created this blog to provide a platform to encourage trainees across Wales to engage in research and education. WREN already provides an amazing opportunity to coordinate a number of fascinating multicentre projects, however we want to expand our horizons and encourage trainees to share their knowledge and experience with each other.
We hope to use the blog to raise awareness of local clinical trials, provide information about research and educational events, and to reflect on exciting opportunities available. Furthermore, we want trainees to utilise this space for critical appraisals of interesting articles and hot-topic fact sheets within Paediatrics. We want to know about what you do when you are not doing clinical work…If you go to a conference or an interesting meeting, write up the important points and we can then share it with everyone and encourage people to make the most of the learning opportunities which are available.
In conclusion we need your help to make this blog a success! If you’ve found something interesting then no doubt others will benefit too!
We plan on updating the blog on the first of every month with new articles, so put a reminder in your calendar to check-in with us then! To whet your appetite, next month features a write-up of WPS (and the spa!) as well as information tabs on current clinical trials and an interesting journal article review.
Look forward to seeing you again then!
Annabel and Rebecca
Dr Annabel Greenwood